MONSIEUR TOM MARCEAU is managed by Tom Marceau, whose head office is located at 8 rue de l'illet, 35830, Betton.

SIRET 51077136300031
SIREN : 51077136300031
VAT : FR57510771363

The present general terms and conditions of sale (GTCS) form the basis of commercial negotiation and are systematically sent or handed to each purchaser to enable them to place an order.
The general terms and conditions of sale described below detail the rights and obligations of the company MONSIEUR TOM MARCEAU and its customer within the framework of the sale of the following goods: Musical instruments or parts
Acceptance of the quotation/order form implies the buyer's unreserved acceptance of these terms and conditions of sale.

The prices of the goods sold are those in force on the day the order is taken. They are denominated in euros and calculated exclusive of tax. Consequently, they will be increased by the rate of VAT and transport costs applicable on the day the order is placed.
Marceau Guitars reserves the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.

A 50% deposit is required to validate a custom-made instrument.
Payment of the deposit implies the buyer's unreserved acceptance of these general terms and conditions of sale
The deposit is non-refundable in the event of cancellation of the order by the buyer, for any reason whatsoever.

Custom-made instruments require a different lead time depending on the model or options.
The lead time generally observed is:
- 6/8 months for instruments with screwed Necks
- 10/12 months for instruments with glued Necks
- 16/24 months for Custom-Shop instruments
The lead time may vary and cannot be used as an excuse for cancellation.

Orders must be paid for by bank transfer
For private customers: The balance must be paid on receipt of the invoice, before delivery of the instrument.
For professional customers: The balance must be paid on receipt of the invoice, before delivery of the instrument: Payment is due on receipt of goods.

In the event of total or partial non-payment of goods delivered on the due date, the purchaser must pay Marceau Guitars a late payment penalty equal to three times the legal interest rate.
The legal interest rate applied is that in force on the day of delivery of the goods.
This penalty is calculated on the amount due, inclusive of tax, and runs from the due date of the price, without the need for any prior formal notice.
In addition to late payment penalties, any sum, including the deposit, not paid by the due date will automatically give rise to the payment of a flat-rate penalty of 40 euros to cover collection costs.
Articles 441-10 and D. 441-5 of the French Commercial Code.

If, within fifteen days of the implementation of the "Late payment" clause, the purchaser has not paid the outstanding sums, the sale will be automatically cancelled and may give rise to a claim for damages against Marceau Guitars.

Marceau Guitars retains ownership of the goods sold until full payment of the price, in principal and in accessories. In this respect, if the purchaser is the subject of receivership or liquidation proceedings, Marceau Guitars reserves the right to reclaim, within the framework of the receivership proceedings, the goods sold and remaining unpaid.

Delivery is made by carrier to the purchaser's delivery address, or by collection directly from Marceau Guitars
The delivery time indicated when the order is registered is given for information only, and is not guaranteed.
Consequently, any reasonable delay in the delivery of products will not entitle the purchaser to claim damages or to cancel the order.
The risk of transport is borne entirely by the purchaser.

The order must be inspected in the presence of the delivery person, and you will be held liable in the event of a dispute.
It is imperative that you check the condition of the goods before signing the delivery receipt, which is binding on you.
No claim can be accepted in the absence of precise and well-founded reservations written in the presence of the delivery person.
In the event of missing or damaged goods during transport, the purchaser must make all necessary reservations on the order form on receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery, by registered letter with acknowledgement of receipt addressed to the company.

In accordance with the legal provisions in force, the customer may exercise his right of withdrawal from CGV once his order has been validated and up to fourteen (14) days after delivery of the product, without having to justify his reasons or pay any penalty.

In order for the withdrawal period to be respected, it is sufficient for the customer to transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the shipping costs* will be reimbursed to the customer (*on a maximum flat-rate basis of €20 including VAT for shipping costs), with direct return costs remaining at the customer's expense.

Marceau Guitars will inform the customer by e-mail or telephone of the procedures for sending or taking back the product. If the product must be returned by the customer, the latter must return the product at his or her own expense, without undue delay and, in any event, no later than fourteen (14) days after the customer has communicated his or her decision to withdraw from this contract. This deadline is deemed to have been met if the customer returns the product before the fourteen (14) day deadline has expired.

The product must be returned to Marceau Guitars in its original and complete condition (packaging, accessories, instructions, etc.), clean, and in conditions allowing it to be remarketed as new. The customer must enclose a copy of the purchase invoice with the returned product.

Products that are dirty, in poor condition or incomplete will not be taken back.

The customer may operate the product in order to establish its nature, characteristics and proper functioning. However, the customer may be held liable in the event of depreciation of the product not resulting from normal use of the product.

The customer will be reimbursed for all sums paid no later than fourteen (14) days from the date on which the Marceau Guitars boutique is informed of the customer's decision to exercise his right of withdrawal. Reimbursement will be made when Marceau Guitars receives the product.

Marceau Guitars may not be held liable if the non-performance or delay in performance of any of its obligations described in these terms and conditions of sale is due to force majeure. Force majeure is defined as any external, unforeseeable and irresistible event within the meaning of article 1148 of the French Civil Code.

Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law.
Failing amicable resolution, the dispute will be referred to the Commercial Court of Rennes (Cité judiciaire, 7 rue Pierre Abélard, 35000 Rennes).

Paiement de votre commande en 3 ou 4 fois par Carte bancaire à partir de 100€ d’achats jusqu’à
3000€ avec Oney Bank.
Notre partenaire Oney Bank vous propose une solution de financement dénommée 3x 4x Oney, qui
permet de payer vos achats de 100€ à 3000€ en 3 ou 4 fois avec votre carte bancaire.
Conditions: Cette offre est réservée aux particuliers (personnes physiques majeures) résidant en
France et titulaires d’une carte bancaire Visa et MasterCard possédant une date de validité
supérieure à la durée du financement choisie. Les cartes à autorisation systématique notamment de
type Electron, Maestro, Nickel etc... ainsi que les e-cards, les cartes Indigo et American Express ne
sont pas acceptées.
Modalités de souscription : Après avoir terminé votre commande, il vous suffit de cliquer sur le «
bouton paiement en 3x 4x Oney par carte bancaire ». Vous êtes alors redirigé vers la page internet 3x
4x Oney de notre partenaire affichant le récapitulatif détaillé de votre commande et la demande de
financement personnalisée, que vous devez ensuite valider. Vous saisissez vos informations
personnelles ou, si vous disposez d’un compte 3x 4x Oney, vous vous identifiez au moyen des
identifiants de connexion liés à votre compte 3x 4x Oney. Vous prenez connaissance des conditions
générales de paiement en plusieurs fois auxquelles vous souhaitez souscrire qui vous sont fournies
sous format PDF afin que vous puissiez les lire, les imprimer et les enregistrer avant de les accepter.
Vous notifiez ensuite votre acceptation électronique par la case à cocher correspondante. Vous
reconnaissez que le « double clic » associé à la case à cocher sur la prise de connaissance des
conditions générales valent consentement à contracter et constituent une acceptation irrévocable et
sans réserve des conditions générales du produit. Sauf preuve contraire, les données enregistrées par
Oney Bank constituent la preuve de l’ensemble des transactions passées entre vous et Oney Bank. Si
vous demandez à bénéficier d’une solution de financement proposée par Oney Bank, les informations
en rapport à votre commande seront transmises à Oney Bank, qui les utilisera à des fins d’étude de
votre demande pour l’octroi, la gestion et le recouvrement de crédit. Oney Bank se réserve le droit
d’accepter ou de refuser votre demande de financement en 3x 4x Oney. Vous disposez d’un délai de
rétractation de 14 jours pour renoncer à votre crédit.
Fonctionnement : Le paiement en 3 ou 4 fois par carte bancaire vous permet de régler la commande
effectuée sur notre site marchand de la façon suivante :
Un apport obligatoire, débité le jour de la confirmation de l’expédition de votre commande ;
deux ou trois mensualités, correspondant chacune à un tiers ou un quart de la commande, prélevées à
30 et 60 jours après pour le 3 fois et à 30, 60 et 90 jours après pour le 4 fois, lesquelles comprennent
des frais correspondants à 1,61% du montant total de la commande pour un 3 fois et à 2,40 % pour
un 4 fois (dans la limite de 25€ maximum pour un paiement en 3 fois et de 50€ maximum pour un 4
fois).
• Le paiement en 3 fois à partir de 100€ d’achat et jusqu’à 3000€
Exemple : Pour un achat de 150€, apport de 52,42€ puis 2 mensualités de 50€.
Crédit d’une durée de 2 mois au TAEG fixe de 21,63%. Coût du financement : 2,42€ dans la limite de
25€ maximum.
• Le paiement en 4 fois à partir de 100€ d’achat et jusqu’à 3000€
Exemple : Pour un achat de 400€, apport de 109,60€ puis 3 mensualités de 100€.
Crédit sur 3 mois au TAEG fixe de 21,61%. Coût du financement : 9,60€ dans la limite de 50€
maximum.
Conditions particulières pour les offres promotionnelles ponctuelles : Pour le paiement en 3 fois sans
frais : le coût du financement est de 0% du montant total de la commande. Exemple pour un achat de
150€, apport de 50€, puis 2 mensualités de 50€, Crédit d’une durée de 2 mois au TAEG fixe de 0%.
Coût du financement : 0€. Pour le paiement en 4 fois sans frais : le coût du financement est de 0% du
montant total de la commande. Exemple pour un achat de 400€, apport de 100€, suivi de
3mensualités de 100€. Crédit d’une durée de 3 mois au TAEG fixe de 0%. Coût du financement : 0€
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